Frequently Asked Questions
We’ve compiled a list of frequently asked questions for your convenience. Click on any one of the questions in the “Index of Questions” for a shortcut to the answer.
- We live out-of-town. Is it possible for our family/friends to meet with you instead?A: We’d love to meet your relatives, answer their questions and review our work with them. If possible, we’d like to at least webcam with you to get to know you better.
- We’re very busy and won’t be able to meet. What are our other options?A: We would love to meet with you prior to our engagement shoot or wedding; however, if you’re too busy or too far away, we can handle everything remotely. Just let us know what information you need and we will do our best to accommodate your request. For example, if you would like to see more of our work, we can gladly show you complete events online. If you would like to talk about packages and get a sense of the photographer’s personality, telephone calls, and webcam appointments can be arranged.
- Do you travel to meet clients?A: Due to the limitations of our schedule, we currently do not travel to meet clients. If you would like to schedule a meeting, please contact our studio manager at 951-878-5277 or email clicking here
- How do I set up an appointment to meet you in person and see some of your work?A: Contact our studio manager at 951.878.5277 or email her by clicking here
- How long does it take to get my prints?A: Product creation times vary, however, print orders will generally be completed within 6 weeks after the product order is submitted. Similar to the post-production process, if you require rush processing, a fee of $250.00 will be charged. Additional fees for rush shipping may also apply.
- How long does it take to get my album?A: As with our other products, production times vary. However, you can typically expect to receive your album 6 weeks after placing the order. The process prior to placing the order varies in duration depending on how quickly you respond to the instructions for the album design as well as the number of changes you request after the initial designs. Some brides complete this within a month or two; others take over a year. Similar to the post-production process, if you require rush processing, a fee of $250.00 will be charged. Additional fees for rush shipping may also apply.
- How long does it take to get my sign-in book?A: The sign-in book takes around 6 weeks to print after the order is submitted. As with the album, the time it takes to get the order ready for print depends on how quickly you respond to our instructions and how many changes you request. Similar to the post-production process, if you require rush processing, a fee of $250.00 will be charged. Additional fees for rush shipping may also apply.
- Can I add more pages and images to my album?A: Extra images beyond what is included in your package can be added for an additional cost. Refer to our album designer for more information!
- How do I get started on my wedding album?A: The Wedding Album Design Process is outlined here: https://www.linandjirsa.com/album-design-instructions
- How do I get started on my engagement album?A: The Engagement Album Design Process is outlined here: https://www.linandjirsa.com/engagement-book-options/
- Does your studio offer or provide framing services as well?A: We do provide wall art and framing services for pieces larger than 11×17 inches. Inquire with your service consultant for more information!
- Do you backup our images? How can we ensure that our images won’t be lost?A: We have never lost an image from a wedding due to the following backup workflow for each our events: During the event, we shoot on two cards at the same time. This instantly creates a backup of every image in the camera. Afterward, we separate the primary cards from the backup cards, should anything happen to one set. We then back up the images to a local server set up in a RAID 1 configuration, as well as copy them to an offsite hard drive. At any given point before delivery of the images, there are two copies of the files in separate locations.
- Do you have Liability Insurance?A: Yes. Many venues require the photographer to have Liability Insurance. So before hiring Uncle Joe, make sure he’s covered.
- Do you provide the digital negatives after the shoot?A: Yes we do. All of our packages come with Full Resolution image download.
- What if I lose my images?A: There is a $100 replacement charge for additional downloads after the event has been archived. We strongly suggest you make at least one copy of the download when you receive it from us.
What type of camera/equipment do you use?
A: Click here to view our Photography Equipment
- What size can we print our photos up to with our full resolution images?A: In most cases, you can print your photos up to 20×30 without any quality loss. If you’d like to print larger than 20×30, additional post-production will be required. For pricing on these services, please contact our studio manager by clicking here
- What rights do I have to the digital prints?A: You have the right to reprint images whenever you want. However, you may not sell your images for profit or publish your images without the written consent of jRegentc Photography.
- Do you provide the RAW files from my engagement session and wedding day?A: Each of our packages comes with a full resolution image download. However, we typically do not provide RAW (unprocessed) files from our shoots because we believe in delivering a finished product. In fact, we’re often shooting with the end (post-produced) product in mind. However, on occasion, we may provide RAW images along with our post-produced JPG’s for an additional fee and restrictions.
- How many images do you deliver on the image download?A: For a 3-hour engagement session we typically deliver 50-70 images and for a wedding , we typically deliver 60-80 images per hour of coverage. Keep in mind these numbers may increase or decrease depending on the flow of the day and the number of events/activities needing to be captured.
- When can we expect to see our photos from our engagement session?A: Post-production for engagement sessions are completed 6-8 weeks after the date of the shoot. If you require the images to be completed prior to 6-8 weeks after the date of the shoot, a rush process fee will be charged.
- When should we do our engagement session?A: We encourage you to do your engagement session as soon as possible. The latest we suggest is at least 10-12 weeks prior to the wedding date due to the time necessary to post produce each image and complete your product order(s). See the engagement session post-production delivery time and engagement session product delivery time FAQ’s for more details.
- Can we schedule our engagement session for the weekend?A: Because most weddings occur on weekends, we typically do not shoot engagement sessions on weekends. If you can only do your engagement session on a weekend, we can tentatively schedule your engagement session on a weekend, however, if a wedding is scheduled for that weekend, later on, we will have to reschedule your engagement session. There will also be an additional charge for weekend engagement sessions because the few weekends we have free, we spend with our families. We also like to shoot on weekdays because locations are typically less crowded.
- How many images do you typically deliver from and engagement session? From a wedding?A: We typically deliver anywhere from 50-70 images per 3-hour engagement shoot and for a wedding, we typically deliver 60-80 images per hour. Keep in mind these numbers may increase or decrease depending on the flow of the day and the number of events/activities needing to be captured.
- How many hours do you suggest we set aside for wedding day photos?A: Take a look at our Ideal Wedding Photography Timeline to see a detailed breakdown of how much time you would need to have set aside for your wedding photos.
- I have downtime between events on my wedding day. Will I be charged for that downtime?A: For a variety of reasons, we have to charge for the time in between events. The fact is, we’re never truly resting during the day, whether we’re backing up images, setting up for the second venue, traveling to the second location, taking venue shots, or making up for lost photo time because of unforeseen wedding day delays. In many cases, we use that “downtime” to take you and your significant other out for a photo session or more family portraits.
- What happens if we go over the contracted amount of time?A: We understand that not everything goes as planned during a wedding. We never pack up before the contracted time, and moreover, we’re not leaving on the dot when the contracted time is up. Instead, we will ask you at the end of your contracted time whether or not you would like to extend. If you would like us to stay, we will charge the rates specified in your contract rounded to the closest 30-minute increment.
- Why do we need to charge for additional coverage?A: We’ve dedicated the entire day to your wedding, so we won’t be racing off to catch other plans that evening. However, we need to charge for additional coverage primarily because there are costs of having the team stay for additional hours. The shooters and lighting assistants all require additional compensation. Furthermore, the additional photos taken will need to be post-produced which adds to our overall costs.
- Do you touch up all the images on our image download?A: Yes we do. Every image we deliver is post produced with our unique signature style of post-production. This involves color correction, exposure adjustment, selective black and white processing, clarity adjustments, tone-mapping, and other corrections. Many photographers will not post produce any images, or will only post produce “select” images from your wedding. This means that you may have pictures that are too dark, have strange skin tones or other common photography flaws.
- What do you mean by “touching up” the photos?A: “Touching up” in our studio is the same as our signature (standard) post-production. See the question below for clarification
- What is the difference between advanced and custom; and why are there additional costs for a custom retouch?A: Advanced post-production includes touch-ups such as removal of blemishes, removal of bags under eyes, removal of fly-away hairs, etc. On the other hand, custom post production is anything that requires extensive, custom work in Photoshop such as removing entire objects from the scene, changing the size and shape of body parts or other objects in the scene, adding objects to a scene and other custom work. We charge hourly for the custom post-production as the time required ranges depending on the complexity of the project. Please contact our studio manager for a quote for custom post-production.
- Do you photograph in JPEG, Small Raw, or Large Raw?A: We photograph most of our images in Small Raw with certain situations where we move to Large Raw. For our reasoning, please see this section on the Photography Misconceptions page of our website: Small Raw Vs. Large Raw
- What is your philosophy regarding photography?A: Please click here for details on our wedding photography philosophy.
- What is your photography style?A: The jRegentc Wedding Photography team is acclaimed for developing a unique style of wedding photography that is deeply rooted in wedding photojournalism while influenced by fine-art and fashion photography. We love using creative lighting, unique perspectives, angles, compositions and artistic post-production refining to bring out our clients personalities and beauty while telling their wedding story. We pride ourselves on not just being photographers, but rather artists creating unique and expressive imagery. To see examples of our quality and style, please visit our Portfolio as well as our Blog.
- My venue is very dark. How does your studio handle these situations and can I see samples?A: We have shot in the darkest of dark chapels and reception halls so no need to worry! If the situation allows, we will set up additional lighting to ensure we get focused pictures. Some chapels do not allow for flash photography; and for that reason, we shoot on camera’s with superb low-light performance and lenses with low apertures (check out our Toolkit here).
- Do you deliver every image you shoot?A: No, we do not. We eliminate duplicate images, test shots, missed focused shots, shots with bad expressions and other images that may dilute the overall product delivery. For example, because we shoot with low apertures, sometimes we take a few extra shots to make sure we have the perfect focus. We don’t expect you to have the expertise or the time to zoom into each image to select the one with the sharpest focus, so we spend hours doing that on our end. In another example, candid laughs and emotional tears are some of the best images from the day. Unfortunately, they can also yield some unflattering facial expressions. We might snap a few extras of any of these moments to make sure we have a great shot with the ideal expression for the moment. With our expertise of processing millions of images each year, we may eliminate ones that we feel are duplicates and only deliver the best one.
- Does your studio provide videography services?A: We focus and specialize in photographic images that capture stories. One of our vendor partners will work with you.
- Do you do destination weddings?A: While jRegentc Photography is based out of San Bernardino County, we serve clients all around the world. Our destination wedding photography packages include the cost of travel and reasonable accommodations (check out our destination wedding FAQs here). Because of our frequent trips to the San Francisco Bay Area, special, lower rates may apply depending on the specific circumstances. Contact us by clicking here.
- Have you photographed at my venue before?A: We have shot at hundreds of venues, so there is a good chance that we have. However, if we have not, we will get to the venue early on the day of and be sure to perform a thorough walk-through to scout out the best photography locations. We also do extensive online research prior to your big day!
- Do you shoot in JPEG, Small Raw, or Large Raw?A: We shoot most of our images in Small Raw with certain situations where we move to Large Raw. For our reasoning, please see this section on the Photography Misconceptions page of our website: Small Raw Vs. Large Raw
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